Shipping Policy

Last updated: 1 January 2026

We aim to make delivery straightforward, dependable, and convenient. The information below explains where we currently deliver, how long orders generally take to arrive, how shipments are handled, and what to do if your parcel is delayed, damaged, or incomplete.

Where We Deliver

Orders can currently be shipped to the following destinations:

European Union: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, and Sweden.

Other European destinations: Norway, Switzerland, and Ukraine.

International destinations: United Kingdom, United States, Canada, and New Zealand.

Standard shipping is free of charge for all countries currently supported. The applicable product prices will be shown in your local currency during checkout.

How Long Will My Order Take?

There are two stages to the delivery process: order preparation and transportation.

Order Processing

After successful payment, orders generally require 0–2 business days to be prepared for shipment. Processing takes place Monday through Friday.

Estimated Transit Times

Once an order has been dispatched, typical transportation times are:

Destination	Estimated Transit Time
United Kingdom	4–9 business days
United States	4–9 business days
Canada	4–9 business days
European Union	4–9 business days
Norway, Switzerland & Ukraine	4–9 business days

The overall delivery period consists of both the processing period and the carrier's transit time. In most cases, customers should expect delivery within approximately 4–12 business days from the time the order is placed.

These timeframes are estimates rather than guaranteed delivery dates. Delays can occasionally occur because of circumstances outside our control, including customs procedures, carrier disruptions, severe weather, public holidays, or other transportation issues.

If your parcel has still not arrived 20 business days after dispatch, please contact our customer service team. We will investigate the shipment and, where appropriate, assist with a replacement or refund.

Tracking Your Shipment

After your order leaves our facility, we will send you a dispatch confirmation by email.

This message will normally include:

·        Your tracking number

·        A link to the carrier's tracking page

·        Confirmation that your parcel has been dispatched

We work with established international carriers and postal operators. The delivery company used for your order may vary according to the destination and available service.

Potential delivery partners include:

·        DHL

·        UPS

·        FedEx

·        USPS for deliveries within the United States

·        Canada Post for deliveries within Canada

·        Royal Mail for deliveries within the United Kingdom

·        PostNord for Sweden and certain EU destinations

·        Posten Norge

·        GLS

·        DPD

·        National postal operators and other established local carriers

The specific carrier assigned to an order is determined according to the destination and shipping route.

Delivery Arrangements

Not every shipment requires a signature upon delivery.

Depending on the carrier's procedures and the delivery address, a courier may leave the parcel in a suitable safe place. In such circumstances, the carrier may also record photographic evidence confirming where the parcel was delivered.

Once tracking confirms delivery, including delivery to a designated safe location supported by delivery or photographic confirmation, MANSOME is not responsible for subsequent theft, disappearance, or loss of the parcel.

Customs, Taxes and Import Charges

Shipments crossing international borders may be subject to customs procedures and additional charges.

Depending on the destination, local authorities may impose:

·        Import duties

·        Customs charges

·        Taxes

·        Other government or processing fees

Any such amounts assessed by the destination country's authorities are the customer's responsibility.

Customs processing can also affect the estimated delivery timeframe. As these procedures are controlled by the relevant authorities, they are outside our direct control.

Damaged, Incorrect or Missing Products

If there is a problem with the contents of your delivery, please notify us as soon as possible so that we can investigate.

Damaged or Incorrect Items

If your product arrives damaged or you receive an item that does not match your order, contact us within 48 hours of delivery.

Please include photographs showing the condition of the package and/or product. Once the issue has been confirmed, we will arrange an appropriate solution.

For confirmed damaged or incorrect products, MANSOME will cover the applicable return shipping costs and may provide either a replacement or refund, depending on the circumstances.

Missing Items

If your parcel arrives but one or more products are missing from the package, please report the issue within 7 days of receiving the order.

Provide your order details and any relevant information that can help us verify what was included in the shipment. We will then investigate the matter and assist with an appropriate resolution.

Parcel Not Received

If tracking indicates that your shipment has been delivered but you cannot locate it, first check any safe-place location identified by the carrier and the delivery information provided in the tracking record.

Where the carrier has recorded delivery, including a safe-place delivery or photographic proof, MANSOME cannot accept responsibility for theft or loss occurring after the recorded delivery.

If your shipment has instead exceeded the expected delivery period, please contact us so that we can investigate its status.

Contact Details

For shipping questions, delivery problems, tracking enquiries, or other order-related assistance, please contact us using the details below.

Trading as: MANSOME
Company registration number: 306643757
Email: info@MANSOME.eu
Returns: Tekliūnų 11, Dvariškės, Vilnius, Lithuania, 14256
Online support: Contact MANSOME
Opening hours: Monday–Friday, 09:00–18:00 (GMT+03:00, Vilnius)

 For details concerning returning products or obtaining a refund, please refer to the Return Policy.